From Currys’ big leap into AI store ops to Jewells deploying NewStore for seamless buying journeys and Forter unveiling new agentic capabilities for fraud prevention, what’s been making waves in retail this week?

Jewells taps NewStore for unified commerce capabilities

Jewells has partnered with unified commerce platform, NewStore, to roll omnichannel Point Of Sale (POS) across its seven UK stores to deliver premium, personalised shopping experiences to customers.

The move will enable seamless buying journeys across the jewellery brand’s digital and physical touchpoints, as well as supporting Jewells’ ambitious global expansion plans, as it targets scaling to 2,000 stores globally within five years.

“Our mission is to build a global brand that connects with customers through meaningful, immersive retail moments,” said Leah Uka, CEO of Jewells. “We chose NewStore because it offers the modern, mobile-first foundation we need to bring that vision to life and the agility to scale quickly and easily.”

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Forter unveils agentic solution for fraud prevention

Trust platform, Forter, has announced new innovations to provide ecommerce retailers with the ability to confidently trust AI agents from discovery through to payments.

With Gartner projecting AI agents will be responsible for 20% of ecommerce traffic in the next five years, retailers require visibility into AI-driven activity on their sites.

Forter’s Identity Monitoring For Agentic Commerce solution recognises both agent and human identities and behaviours, enabling retailers to address AI fraud risk amid the accelerating shift towards agentic commerce.  

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Currys deploys Quorso’s Action AI to supercharge stores

Currys has partnered with Quorso to launch Action AI, a smart platform that helps store teams work more efficiently and saves time by making important data easier for managers to find, understand and act upon.

The solution unifies information, including sales, footfall, promotions, surveys and customer satisfaction scores, into a single, action-focused dashboard. Using this data, the AI-powered dashboard then prioritises the most impactful tasks, helping store teams focus on the right task, in the right way, at the right time.

“This marks a big step forward as we bring AI into the day-to-day running of our stores,” Lindsay Haselhurst, Chief Operating Officer at Currys, said. “The platform is another important investment in our stores, which remain the lifeblood of our business and are loved by our customers.”

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What not to miss at NRF Europe – 16 – 18 Sept 2025

With the countdown now on for NRF’s inaugural Retail’s Big Show Europe, which takes place between 16 – 18 September 2025 at Paris Expo Porte de Versailles, we round up the key sessions and goings on you’ll not want to miss out on.

This includes NRF Store Tours, innovation showcases from the expo floor and session highlights, including keynotes from Sephora, Apple, Kingfisher and Morrisons.

Check out the full round-up here 👉 What not to miss at NRF Europe – 16 – 18 Sept 2025.

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Debenhams partners with Multiverse to launch AI Skills Academy

Debenhams Group has launched a new AI Skills Academy, which aims to equip employees with practical AI skills, boosting growth across its brands by closing the AI skills gap.

Rolled out in partnership with workforce development platform Multiverse, the programme offers employees structured, on-the-job learning, giving them the technical skills needed to effectively use AI in their daily work.

“Adopting AI is not just about investing in our systems – it’s about investing in our people,” said Dan Finley, CEO of Debenhams Group.

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1 in 5 to cut online spend amid cyber crime fears

As Chanel and Pandora become the latest brands to be hit in a string of recent cyber attacks, new research from GlobalData suggests that high-profile hacks on major retailers is undermining consumer confidence when shopping online.

Original research of over 2,000 UK shoppers by GlobalData revealed that a fifth plan to reduce or stop shopping online due to cyber attack concerns. Younger shoppers aged between 16-34 were more likely to cut their online spend due to fears about cyber security, rising to a third.

Seven in ten (69%) said they were worried about their personal security because of recent cyber incidents, increasing to 79% of 25-34-year olds.

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Global-e acquires ReturnGo to enhance international post-purchase experiences

Cross-border ecommerce platform, Global-e, has acquired AI-powered returns solution, ReturnGo, to enhance post-purchase experiences for international shoppers.

Integrating ReturnGo’s automated returns and exchanges solution into Global-e’s tech stack will allow retailers trading on the cross-border platform to offer flexible, best-in-class return experiences to customers.

“We’re pleased to integrate ReturnGo’s innovative technology into our platform,” said Nir Debbi, President of Global-e. “Returns are a key aspect of the online shopping experience, especially in global commerce.”