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Despite spiralling labour costs, retailers are continuing to invest in their frontline workforce, across hiring, pay and technology, to meet shopper demands for human connections in-store, new data from x-hoppers reveals. Amid rising wage bills and taxes, including National Insurance Contributions (NICs), retail employment costs rose by an estimated £5 billion last year, according to…
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AI-generated damage claims are one of the fastest-growing forms of returns abuse, new data from fraud prevention platform Forter reveals, as retailers face a surge in AI refund fraud. Its figures suggest that over 80% of fraud attacks on retailers now use AI, with instances of AI-powered fraud rising +15% in the last six months, as rising AI adoption…
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Debenhams Group has reported a return to growth in its first quarter (Q1), buoyed by standout trading performance across its Debenhams and PrettyLittleThing brands, as its turnaround strategy starts to deliver. In its Q1 trading update spanning the three months to May 2026, the fashion group posted a +0.5% year-on-year growth in Gross Merchandise Value…
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