CX

December 12, 2025

Damiani taps XY Retail to unify global boutiques, boost CX & improve product traceability

Retail Rewired
December 8, 2025

Retail 2026 | Martin Newman on CX’s next evolution: human at the core, AI at the edges

Retail Rewired
November 24, 2025

Proximity unveils Message Maestro to combine AI-led store comms with human connection

Retail Rewired
November 15, 2025

Currys completes ESL rollout to all 295 UK&I stores, saving 400k hours in manual pricing tasks

Retail Rewired
November 6, 2025

Topps Tiles streamlines store operations with Cegid rollout

Retail Rewired
October 3, 2025

Asda deploys Vusion Group’s ESLs across 250 of its Express convenience stores

Retail Rewired
September 11, 2025

Currys digitalises the shelf-edge with Solum ESL rollout across its UK&I store estate

Retail Rewired
September 1, 2025

Waitrose trials ‘Little Treats’ loyalty perks for My Waitrose members in 18 stores

Retail Rewired
July 9, 2025

Lidl adds self-scanning feature to Lidl Plus loyalty app, offering faster & flexible ways to shop

Retail Rewired
July 9, 2025

87% of retailers invest in customer-centric AI & loyalty for growth – American Express

Retail Rewired
June 27, 2025

Round-the-clock customer support doubles as more shoppers demand convenience – CM.com

Retail Rewired
June 19, 2025

Human customer support remains key for UK online shoppers despite proliferation of AI tools

Retail Rewired
June 10, 2025

Payment outages cost retail & hospitality firms £1.6billion in lost sales – FreedomPay & Dynatrace

Retail Rewired
June 4, 2025

ASOS fashions friction-free payment experiences with Checkout.com

Retail Rewired
June 4, 2025

Longchamp taps Yocuda’s digital receipts to boost in-store CX and post-purchase engagement

Retail Rewired
May 9, 2025

John Lewis opens Jamie Oliver Cookery School and Cafe in its Oxford Street flagship

Retail Rewired
April 23, 2025

Customer satisfaction peaks between 7am and 8am, HappyOrNot data reveals

Retail Rewired
April 15, 2025

Foot Locker’s tie up with Ometria will dial-up data-powered personalisation within its CDP

Retail Rewired

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