Smart AI-enabled retail communications solution from Wildix, x-hoppers, will showcase new agentic capabilities that connect store teams to supercharge operations, enhance CX and accelerate training at the Retail Technology Show 2026 (22 & 23 April, ExCeL). 

Connecting retail teams across the business, x-hoppers’ unified comms platform combines wireless headsets, a mobile app, QR code-based call points and AI features, helping stores connect better, train faster and serve smarter, putting the customer at the heart of every interaction. 

Bringing voice-powered agentic AI to store staff

Exhibiting on Stand K20, x-hoppers will offer live demos of its latest agentic AI capabilities.  

Giving frontline retail teams the power to act in real-time, x-hoppers uses both wireless headsets and a mobile app to connect colleagues to its built-in agentic AI.

This integrates with retailers’ existing systems to power hands-free workflows, from updating task management software to accessing tier-zero support, allowing staff to work efficiently from the shop floor while still being available to support shoppers.  

Whether it’s troubleshooting a broken till, checking real-time inventory or supporting shoppers with in-depth product information or recommendations, staff can provide personalised and efficient service, enabled by AI and activated by voice.

Instant on-the-floor training for frontline teams 

Linking seamlessly to retailers’ knowledge databases and Learning Management Systems (LMS), x-hoppers’ AI capabilities empower staff with real-time microlearning opportunities without leaving the shop floor. 

Combined with powerful analytics on individual user metrics and conversational intelligence, x-hoppers also provides powerful insights on employee performance, allowing managers to spot improvement areas and offer relevant coaching sessions for employees. 

By offering improved connection between managers, colleagues and processes, x-hoppers also speeds up onboarding, helping new or seasonal staff quickly deliver the same consistent and high-quality levels of service as experienced colleagues. 

New for 2026, x-hoppers will showcase its mobile app at RTS 2026, which extends communications beyond the headset to support flexible, device-agnostic collaboration as well as BYOD capabilities.  The app enables store managers, regional teams and back-office staff to stay connected to frontline activity, whilst also giving head office and leadership full visibility into operations without adding hardware or disrupting existing workflows.

“Bricks-and-mortar retail depends on fast decisions, clear communication and seamless service,” said Graham Dixon, CTO at x-hoppers. 

“Our agentic AI amplifies that impact across every level by compounding the entire experience.  From frontline staff using their voice to take instant action, to back-office teams gaining real-time insights, to customers receiving faster, more personalised service, every layer benefits.”

Already deployed across leading retailers, including Heron Foods, x-hoppers’ open APIs offer bespoke flexibility, with 500+ integrations to connect the store tech ecosphere and drive ROI. 

To find out more, or to book a demo on the stand (K20), visit: https://www.x-hoppers.com/event/rts-2026/.