Leading brands, including Liberty, New Look, Kingfisher, Superdry, Decathlon and Selfridges, are confirmed to appear onstage at The Delivery Conference (TDC), the leading retail, ecommerce and logistics innovation event, which takes place in London on 02 – 03 Feb 2026.
Hosted by Metapack and ShipStation, the 2026 event theme – ‘the intelligent delivery shift’ – will focus on the role of AI, data, predictive intelligence, automation and real-time decision making in reshaping fulfilment, last-mile operations, customer promise and profitability. It will also spotlight how brands can embed intelligence across their businesses to drive tangible impact and drive growth.
TDC opens on Mon 02 Feb 2026 with customer user groups and a welcome reception, followed by the full-day main conference on Tue 03 Feb 2026. The conference programme will feature more than 20 sessions on technology, sustainability, CX and cross-border delivery, with insight from leading retailers and brands.
H&M and Cheeky Panda: turning shipping into a competitive edge
Chloe Thomas, eCommerce MasterPlan podcast host, will be joined by H&M’s Kristian Tottermar and Chris Forbes, Chairman and Co-Founder of The Cheeky Panda, to discuss how the two brands are transforming fulfilment into a strategic advantage.
The session will explore how each business is leveraging technology to build flexibility and resilience, while driving retention through delivery-led innovation.
Nespresso, Liberty and Monica Vinader on leveraging logistics to transform growth
In this panel, HIVED CEO, Murvah Iqbal, speaks with Gabriella Lambert, UK&I Head of Customer Experience at Nespresso, Liberty’s Head of Customer Service Kam Chadha, and Jade Roberts, GM of CX at Monica Vinader. They will discuss how these three retailers are transforming delivery to power CX, loyalty and growth.
From resolving last-mile challenges to unlocking delivery as a true differentiator, the session will unpack the shifts driving ecommerce transformation – and how high-quality delivery can help brands build long-term growth.
On and New Look outline how they’ve turned post-purchase into a brand-building opportunity
The delivery journey doesn’t end at the doorstep; how retailers handle returns, exchanges and post-purchase communication can make or break customer loyalty.
In this session, moderator Clare Bailey joins Aura Hita Losa, Conversational AI Lead at sports brand On and Daniele Thomas, Customer Optimisation Manager at New Look to explore how to design frictionless, customer-friendly returns policies and experiences that build trust and encourage repeat business.
The flexible fulfilment advantage with Kingfisher
As SKUs expand and customer expectations rise, brands are moving away from single-node fulfilment towards distributed networks. However, as orders ship from more locations, often via multiple carriers, delivering a consistent, brand-aligned customer experience becomes more complex, from delivery expectations to tracking and returns.
In this session, Tom Wakefield, Group Head of Fulfilment at Kingfisher, joins Philip Hall, MD at Rithum Europe, Metapack’s Emma Clarke, Sebastian Steinhauser, CEO of Parcelly, and René Schrama, CCO at Peak Technologies, to explore how retailers are scaling by combining drop-ship partnerships, marketplace selling and ship-from-store fulfilment.
The discussion will examine how to execute diversified fulfilment models while maintaining visibility and control across the post-purchase journey. It will also dive into why flexible fulfilment is becoming a competitive advantage – without adding operational strain or diluting CX.
Decathlon and Superdry on achieving delivery speed without the spend
As delivery expectations rise, the cost of managing CX rises with them. In this session hosted by Chris Dawson, Editor of ChannelX, Superdry’s Alan Mullen and Oksana Dambrauskaite, Digital Operations Leader at Decathlon UK, explore how retailers are using AI-driven CX automation to deliver fast, reliable service while reducing operational costs.
Together, they will discuss how automating post-purchase and delivery-related CX workflows, such as handling exceptions, resolving issues proactively and deflecting avoidable support contacts, help retailers lower cost-to-serve without compromising customer satisfaction.
The future of partnerships panel featuring Selfridges
As the delivery ecosystem continues to evolve, collaboration between carriers, technology platforms and retailers is more critical than ever.
This panel session, moderated by Auctane’s Chief Strategy Officer, Josh Steinitz, alongside Selfridge’s Head of Fulfilment, Amy Allen, Nicole Mazza, Co-Founder & CCO at Relay, ZigZag’s Al Gerrie and David Saenz, CCO at Evri, explores how data sharing, complementary innovations and strategic partnerships are driving measurable gains in speed, efficiency and customer satisfaction.
Expect real-world examples of co-developed solutions – from last-mile integrations to predictive delivery models – that are streamlining operations and unlocking new opportunities for growth across the supply chain.
The Delivery Conference 2026 takes place on 02 – 03 Feb 2026 at the Royal Lancaster Hotel, London.
For more information & to register, visit: https://www.thedeliveryconference.com/
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