Home improvement retailer Wickes has extended to its partnership with CitySprint, the same day distribution company, through to the end of 2027.

CitySprint will continue to provide home delivery services from Wickes’ network of over 230 stores across the UK, improving service while reducing the environmental impact of long-haul transportation.

The extended contract includes a reduced pre-alerted delivery time window, down from five hours to four, for increased customer convenience. Additionally, customers can now use their tracking link to choose a safe place for delivery, with couriers receiving the instructions instantly on their device.

“This extension is a vital part of our strategy to stay competitive in the home improvement market, and we’re proud to continue building on our shared commitment to innovation and customer satisfaction,” said Keith Ash, Distribution and Fulfilment Director at Wickes. 

Daily, around 260 accredited couriers support the Wickes account and in 2024 this partnership saw CitySprint complete over 1 million deliveries with an on-time performance rate of over 98%.

Commenting on the contract extension, Faye Calland, Sales and Marketing Director at CitySprint, said: “We’re proud to be extending our long-standing partnership with Wickes. Since 2016, our teams have worked closely together to deliver millions of orders nationwide, always focusing on customer convenience and reliability. Shortening the delivery window is the next step in enhancing the experience for Wickes’ customers, helping them receive the products they need, when they need them.”