Africa’s largest retailer, Shoprite Group, is rolling out YOOBIC’s digital workplace platform across its network of over 3,600 stores to enhance efficiency and maintain consistent CX throughout its estate.

Shoprite is using YOOBIC to power and consolidate frontline functions, including task management, operational communications and employee engagement, into a single platform, which it is calling One Shoprite.

Already live across most of the retailer’s South African stores, One Shoprite will focus on decreasing time spent completing in-store tasks, as well as optimising and streamlining daily operations and workflows. It will also help boost CX and sales via improved execution and compliance.

“YOOBIC is not only helping to simplify operations for our store teams but is also having a positive impact on execution, ensuring we maintain our focus on delivering the best possible experiences for customers,” said Joseph Brönn, Deputy CEO of Shoprite Group.

He added that during the testing phase the retailer had seen “clear benefits of implementing YOOBIC.” These included time-saving on task execution in addition to greater compliance thanks to real-time visibility and faster issue resolution.

“We are proud to work with the Shoprite Group to support their frontline teams to operate more efficiently and productively,” said Fabrice Haiat, CEO and Co-Founder of YOOBIC. “We are confident that our platform will play a key role in saving time, increasing compliance and improving efficiency, all while enhancing the employee experience.” 

“As our business continues to grow, we look forward to leveraging YOOBIC to drive greater productivity and to empower our teams to manage and support our expanding store network more efficiently,” Brönn added.