Boots will expand its on-demand delivery services through its partnerships with Deliveroo and UberEats, offering rapid fulfilment across over 10,000 health & beauty products from almost 500 UK stores nationwide.

With delivery in as little as 30minutes, the service aims to offer increased convenience and flexibility to customers, with fast doorstep deliveries for urgent healthcare orders, speedy beauty buys or last-minute gifts.

The extension of q-commerce deliveries was in response to continued strong customer demand, which “reflects how customers expect modern retailers to support their busy lifestyles,” Paula Bobbett, Chief Data and Digital Officer at Boots, said.

Meeting the customer need for hyper-convenience

“Our customers love the convenience of being able to order their health and beauty items to their homes, on the go and when they’re in urgent need. Whether it’s relief for cold and flu, medicine for a poorly child, lunch in the office or last-minute gifts, Boots will be there for you, delivered in minutes,” Bobbett added. 

Medicines, like cold & flu and hay fever relief, pregnancy tests and baby milk are among the most popular q-commerce items ordered by Boots’ customers, as well as last-minute gifts, including fragrance and premium beauty. 

“Its popularity reflects how customers expect modern retailers to support their busy lifestyles, so we’re looking forward to helping make health & beauty more accessible to more of our customers across the UK.”

Paula Bobbett, CDO, Boots

On-demand orders are ‘deeply’ embedded in buying habits

“More customers are turning to Deliveroo for their health, beauty and wellness essentials, so we are excited to expand our partnership with Boots, giving more people across the country speedy access to thousands of quality products,” Suzy McClintock, VP of New Verticals at Deliveroo, said. 

“Extending this service will mean high-quality health & beauty products being delivered across the nation in minutes,” added Katie Hunter, Uber UK GM, Grocery and Retail. “The wide range of Boots products customers are opting to have delivered showcases how deeply the convenience of one-tap ordering is becoming part of everyday life.” 

In addition to extending its on-demand delivery services, Boots continues to offer late-night fulfilment across selected London stores. The extended hours service is being trialled in ten of its busiest stores in the capital, which collectively serve over 2million customers and patients.