Order management system (OMS), Fluent Commerce, will partner with AI-powered optimisation solution, Intelo.ai, to integrate advanced AI agents into its platform to improve efficiency, drive cost savings and enhance customer experiences within fulfilment.

The partnership will leverage Intelo.ai’s AI agents to address critical challenges faced by retailers and brands within their supply chains.

“This collaboration underscores our commitment to providing the most innovative, AI-powered order management solutions on the market,” said Nicola Kinsella, Chief Strategy Officer at Fluent Commerce. “The integration of Intelo.ai’s agents will empower our customers to make smarter, more proactive decisions, ultimately driving greater efficiency and profitability.”

A Shipment Consolidator Agent will help reduce split-shipment rates, cutting freight spend and reducing customer friction and retailers’ carbon footprints. Meanwhile, a Fulfilment Distance Optimiser Agent helps reduce average shipping distances, providing efficiency to the retailer as well as creating faster fulfilment to enhance delivery experiences for shoppers.

The integration will also feature a SLA Guardian Agent, which proactively prevents late shipments by identifying and temporarily pausing under-performing nodes before service level agreements (SLAs) are breached. It streams fulfilment events, calculates throughput deviation, and automatically adjusts network configurations in Fluent’s Order Management, while notifying users of changes and estimated restoration times.

Finally, a Dynamic Buffer Curator Agent continuously fine-tunes minimum/maximum stock levels, safety stock and display-only quantities per item-location, reducing stock-outs and optimising inventory levels based on demand.

“Our partnership with Fluent Commerce represents a significant leap forward in intelligent order management,” said Jeff Fish, Co-CEO at Intelo.ai. “By connecting our AI agents into Fluent’s OMS, we are providing businesses with real-time, actionable insights and automated capabilities that will transform their fulfilment operations.”