DHL eCommerce UK will expand its partnership with returns specialist ZigZag to simply international returns for shoppers, while helping retailers recoup costs from export duties paid on returned goods.

Shoppers will be able to register returns through an online portal that will identify convenient local drop-off points for their return, with DHL’s fast and reliable returns service ensuring goods are returned quickly, allowing them to be available for re-sale sooner. 

The move comes as the rise in social commerce among shoppers is prompting more international deliveries and returns. “International ecommerce continues to grow at a rapid pace but the retail industry remains under pressure,” Stuart Hill, CEO of DHL eCommerce UK, said.

“As more retailers look to capitalise on the opportunity for sales overseas, the lost value of returns on international baskets is having a direct impact on profitability, particularly when it comes to high-value items,” Hill added. 

“It is vital for retailers all over the world to be looking at ways to save money, now more than ever,” said Matthew Jacques, Global Partnerships Director at ZigZag.” Our partnership with DHL provides the perfect opportunity for retailers to reduce the cost of their domestic and international carriage. 

Research by DHL suggests that now 70% of global consumers are now shopping on social media platforms. At the same time, 75% of UK customers would abandon a purchase if their preferred returns option wasn’t available.

“Through our partnership with ZigZag, we can help [retailers] seize the opportunity for international growth. All while ensuring a seamless and convenient customer experience for valued customers,” Hill concluded.