Pets at Home reported a +2.7% year-on-year rise in group-wide revenues in its FY25 Preliminary Results, bolstered by record sales from its Vets business and supported by digital transformation investments.

In the 52 weeks to 27 March, Pets at Home said revenues from its Vets arm rose +13% compared to the year prior, driven by higher visits, growing Average Transaction Values (ATVs) and uptake in Care Plans.

During the same period, revenues across the Pets at Home group, including both its Vets and Retail divisions, rose to £1.96billion, marking a period of “profound” transformation, according to CEO, Lyssa McGowan.

A period of profound transformation

“The past two years have seen a profound transformation at Pets at Home. We have moved from a business with a strong presence in pet retail and vets, to a true pet care platform,” McGowan said.

The pet retailer said the last 12months had been critical in the delivery of two major investment programmes, focused on its distribution network and its digital platform.

Optimising its distribution network, Pet at Home has simplified and consolidated fulfilment from its stores, ecommerce and subscriptions via a single Distribution Centre (DC). It also “completely replatformed” its digital infrastructure and built out new data, brand and marketing capabilities.

According to McGowan the move means the retailer “now has a platform that is fit for the future” and is able to deliver “sustained” performance by “delighting consumers and fulfilling all of their pet care needs.”

Looking ahead, Pets at Home will focus on delivering the omnichannel benefits of these investments across its 8.2million Pets Club members, seeking to improve CX and fully integrate vets, grooming and insurance.

Headroom for growth in Easy Repeat subscriptions

Pets at Home said its new digital platform has already unlocked strong growth in Easy Repeat subscriptions, which have risen +35% compared to the year before.

Easy Repeat allows customers to set up subscriptions to access market beating savings on regularly-bought pet products. Last month it launched Easy Repeat in-store, which it says have received over 1,000 sign-ups a day.

However, it estimates currently only 3% of its Pets Club members have an active Easy Repeat subscription, indicating headroom for growth. It suggests that each 1% of its consumers moving to Easy Repeat would add a projected £10million to its revenues, presenting a sizeable opportunity.